Samsung has swiftly addressed a critical issue that affected older Galaxy S10 and Note 10 smartphones. A recent SmartThings app update inadvertently caused these devices to become trapped in an infinite boot loop, rendering them unusable.
Reddit users were among the first to identify the culprit behind this frustrating problem, pinpointing the Samsung SmartThings framework app update as the root cause. Fortunately, Samsung has responded promptly by replacing the faulty update with a corrected version.
To prevent further issues, users are advised to exercise caution and disable automatic updates for the SmartThings app. While the majority of affected devices can be restored to functionality by simply updating the app, some users may need to perform a factory reset, resulting in data loss.
Samsung service centers in Korea have reportedly devised a solution that avoids the need for a factory reset, preserving precious user data. Affected users are encouraged to reach out to their local Samsung service center for assistance.
This incident serves as a reminder of the potential risks associated with software updates, even for established brands like Samsung. While the company has acted swiftly to rectify the situation, it’s essential for users to be vigilant and consider disabling automatic updates for apps that may impact the stability of their devices.
As Samsung continues to introduce new smart home features, it’s crucial for the company to prioritize rigorous testing and quality control to ensure the seamless integration of these updates with existing devices.
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